COVID-19 Update: March 29th, 2020
Health & Safety
Over the past months, we have been actively monitoring the information released by the US State Department, the Center for Disease Control, the World Health Organization, and others regarding travel to our destination countries. As our primary concern is and will always be the safety & wellbeing of anyone traveling with us, we will continue to follow the guidance of these organizations to determine the best course of action for future tours.
For anyone who made a booking with us on or before April 1st, 2020 for a future trip, but is now feeling hesitant to travel, we are offering the option of switching to another tour free of charge (plus or minus the difference in cost) as well as a 10% discount on the newly booked tour. If you are unsure about rebooking at this time or are waiting for an announcement regarding a new or rescheduled tour (dates will be released as soon as they are available), we will instead issue an expiration-free travel credit for the full payment amount plus the coupon for 10% off your next booking. Although you are entitled to a full refund when cancelling at least 60 days prior to departure per our cancellation policy, please understand that postponement of bookings, rather than outright cancellation, can be the difference between survival and shutting down for a small, family-run business such as ours during these challenging times. Additionally, due to a very high volume of requests, refunds may take up to several months to be processed. We greatly appreciate your patience.
Should you be unsure about booking a tour for a later date due to current circumstances, we have decided to extend the option of switching to another tour free of charge or receiving a Pickleball Trips travel voucher from 60 to 30 days prior to departure in case you decide to cancel. This policy will apply to all tours scheduled with a departure date before April 1st of 2021. However, please note that in this case, the 10% discount outlined above does not apply.
Please take care of your health during this unprecedented time. Our hope is to resume normal operations as soon as possible and continue offering unforgettable pickleball adventures for as long as we can. As always, if you have any additional questions or for inquiries regarding specific trips or anything else, please don’t hesitate to contact us:
All the best,
Jon & Daniel Moore, Co-Owners of Pickleball Trips